Refund policy
At Robinle, your satisfaction is our priority. If an item is not right for you, you benefit from clear return terms, detailed below. All amounts are in U.S. dollars (USD).
1. 30-day returns
You have 30 days from the date you receive your order to change your mind and request a return, without having to give a reason.
2. Condition of returned items
To be accepted, items must be returned new and unused, in their complete original packaging, with all accessories, manuals, cables and labels. A product that is visibly used, damaged, incomplete or without its original packaging cannot be accepted or refunded. We recommend keeping the box until you are sure you are keeping your chair.
3. Return method
Returns are shipped with the carrier of your choice, to the U.S. return address we send you. We strongly recommend a tracked shipment (with a tracking number), which is the only proof of shipment in case of a dispute. In-person returns are not possible.
4. Return shipping costs
Return shipping costs are paid by the customer. No prepaid return label is provided: you arrange and pay for the shipment and choose your shipping method. Massage chairs are large, heavy items, so return shipping is usually handled by a freight carrier.
5. Restocking fee
No restocking fee is charged. You only pay the cost of shipping the item back to our warehouse.
6. How to make a return, step by step
- Contact us at support@robinle.com with your order number and the item concerned.
- We send you the return address and the instructions to follow.
- Carefully pack the item in its original packaging and ship it with tracking.
- Send us the tracking number of your return.
- Once your return is received and inspected, we issue your refund.
7. Refund timing and method
Once your return is received and inspected, your refund is issued within 7 days, to the payment method used for your order (credit card, PayPal, etc.). The time it takes to appear on your account then depends on your bank.
8. Defective, damaged or incorrect items
If you receive an item that is defective, damaged or does not match your order, contact us within 48 hours with photos. In this case, the return and the refund (or exchange) are fully covered by us, and you pay nothing.
9. 1-year limited warranty
Every chair is covered by a limited warranty against defects in materials and workmanship under normal household use, for 1 year from delivery. If a covered defect appears, we will, at our option, send replacement parts free of charge with remote technical support, replace the chair, or refund it. Not covered: normal wear, upholstery and leather wear, damage caused by misuse, accidents, improper voltage, commercial use or unauthorized repairs. To make a claim, email us your order number with photos or a video of the issue. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.
10. Exchanges
Want a different model? The simplest way is to return the item for a refund and place a new order, to make sure the model you want is available.
11. Cancellation before shipping
As long as your order has not shipped, you can request its cancellation by email and receive a full refund. If it has already shipped, please follow the return procedure above.
Customer service
A question before or after your order? Our team, based in Paris, France, is here to help:
Email: support@robinle.com
Phone: +33 7 56 88 44 92
Hours: Monday to Friday, 9:00 AM to 5:00 PM Paris time (3:00 AM to 11:00 AM Eastern Time). Closed on weekends and public holidays.
Address: 47 rue Vivienne, 75002 Paris, France
We aim to reply to every request within 24 business hours.