Privacy policy

Last updated: October 31, 2026

This privacy policy describes how Robinle (robinle.com) collects, uses, retains and protects your personal information, in accordance with applicable U.S. federal and state privacy laws, including the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA).

1. Who is responsible for your data

Your personal information is handled by Robinle, 47 rue Vivienne, 75002 Paris, France. For any question about your data: support@robinle.com.

2. Information we collect

We collect the information you give us and the information needed for the site to work:

  • Identity and contact: first name, last name, email address, phone number.
  • Shipping and billing: postal address.
  • Orders: order history and details.
  • Payment data: processed directly by our secure payment providers; we never store complete card details.
  • Browsing data: cookies, IP address, pages viewed.

3. How we use your information

  • To process and deliver your orders.
  • To provide customer service, returns and warranty support.
  • To meet our legal, tax and accounting obligations.
  • To send you our news and offers, only if you have subscribed. You can unsubscribe at any time with the link in each email.
  • To improve the site and measure its audience and our advertising.

4. Who we share it with

Your information is only shared with the service providers strictly needed to run our store: site hosting and e-commerce platform (Shopify), carriers and the U.S. warehouses that ship your chair, payment providers, email tools, and advertising and analytics partners such as Google. We never sell your personal information for money. Our use of advertising cookies may be considered a "sale" or "sharing" of personal information, or "targeted advertising", under some state laws: you can opt out at any time with the "Your privacy choices" link on our site or by enabling the Global Privacy Control (GPC) signal in your browser, which we honor.

5. How long we keep it

Your information is kept for as long as needed for the purpose it was collected for: the duration of our business relationship and warranty, then archived for the periods required by law (in particular for accounting records). Marketing data is kept until you unsubscribe.

6. Your rights

Depending on your state of residence (including California, Colorado, Connecticut, Oregon, Texas, Utah, Virginia and other states with privacy laws), you have the right to know and access the personal information we hold about you, to correct it, to delete it, to receive a copy in a portable format, and to opt out of its sale or sharing and of targeted advertising. We will never discriminate against you for exercising these rights. To exercise them, email support@robinle.com with the subject "Privacy Request". We will verify your identity with information we already hold and respond within 45 days. You may use an authorized agent, and you may appeal a decision by replying with the subject "Privacy Appeal". Our site is not directed to children under 13, and we do not knowingly collect their personal information.

7. Cookies

The site uses cookies needed for it to work, as well as audience measurement and personalization cookies. You can accept, refuse or adjust non-essential cookies at any time through the consent banner and your browser settings.

8. Security

We use appropriate technical and organizational measures (encrypted connection, restricted access) to protect your information against unauthorized access, alteration or disclosure.

Customer service

A question before or after your order? Our team, based in Paris, France, is here to help:

Email: support@robinle.com
Phone: +33 7 56 88 44 92
Hours: Monday to Friday, 9:00 AM to 5:00 PM Paris time (3:00 AM to 11:00 AM Eastern Time). Closed on weekends and public holidays.
Address: 47 rue Vivienne, 75002 Paris, France

We aim to reply to every request within 24 business hours.